Mediafinanz Inkasso AG

The name names it... everything that is not related specifically to our products... ;)

Moderatoren: Lui, Florian, Matze, Max

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Awir
Beiträge: 3
Registriert: 27 Sep 2011 15:45
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Mediafinanz Inkasso AG

Beitrag von Awir »

Hello, Florian!

Yeasterday (25th of September) 2011, I recieved a mail from Mediafinanz.de saying I owe them 73 euro because of a outstanding payment on Shellfire Gattung und Behr GbR.

The thing is I payed for 20 Bouncers by the 2nd of May 2011, for a period of 3 months, in my invoice it says 3 months and in the mail when I bought it as well. I didn't recieve a email with ENGLISH information saying I got new orders - all emails that I got was in German which I don't understand and therefore I ignored them, thought my service would end since I didn't pay for it.

In my profile it shows a bill - but since I haven't used the bouncers at all, I shouldnt have to pay for them again. Since I don't want to use them more than those 3 months..

Regards,
Jonn Walter

Customer ID: K40046897

Additional notes:

The current case has been paused till I've been contacted about you and till we set an agreement.
Awir
Beiträge: 3
Registriert: 27 Sep 2011 15:45
Kontaktdaten:

Beitrag von Awir »

Hello again,

I've talked to them once again and I've paid them the amount demanded (73 euro) and they should recieve it within a few days. I wish to cancel this current account, and that there is no renewal of orders at the time.

Of course you can wait till you recieve the money, but I wish to cancel this account.

Regards,
Jonn Walter
Max
Site Admin
Beiträge: 501
Registriert: 29 Jun 2003 20:52
Wohnort: Shellfire HQ
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Beitrag von Max »

Hello Awir,

please contact our support staff directly via our contact form for matters like these. We apologize for the fact that you received your emails in the wrong language.
Max Behr
ShellFire Gattung & Behr GbR
Awir
Beiträge: 3
Registriert: 27 Sep 2011 15:45
Kontaktdaten:

Beitrag von Awir »

Hello, Max,

Thank you for your reply - it doesn't matter now, I've paid for it already - they should get the money this week or the next.

However, I need to cancel my subscription (I used the email and instructions that was posted) and sent a email, so please look at it when you can.

Regards,
Awir
alex111
Beiträge: 1
Registriert: 29 Jan 2014 13:23

Beitrag von alex111 »

same as it i have recieved the mail
Mani
dcdd
Beiträge: 2
Registriert: 26 Dez 2013 20:05

Beitrag von dcdd »

Ähnliche Email bekommen.. Für eine Rechnung, die ich schon bezahlt hatte.
Max
Site Admin
Beiträge: 501
Registriert: 29 Jun 2003 20:52
Wohnort: Shellfire HQ
Kontaktdaten:

Beitrag von Max »

Falls du der Meinung bist, dass es sich dabei um einen Fehler handelt, kontaktiere bitte unseren Support!
Max Behr
ShellFire Gattung & Behr GbR
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