Mediafinanz Inkasso AG

The name names it... everything that is not related specifically to our products... ;)

Moderatoren: Florian, Matze, Max, Lui

Awir
Beiträge: 3
Registriert: 27 Sep 2011 15:45
Kontaktdaten:

Mediafinanz Inkasso AG

Beitragvon Awir » 27 Sep 2011 16:04

Hello, Florian!

Yeasterday (25th of September) 2011, I recieved a mail from Mediafinanz.de saying I owe them 73 euro because of a outstanding payment on Shellfire Gattung und Behr GbR.

The thing is I payed for 20 Bouncers by the 2nd of May 2011, for a period of 3 months, in my invoice it says 3 months and in the mail when I bought it as well. I didn't recieve a email with ENGLISH information saying I got new orders - all emails that I got was in German which I don't understand and therefore I ignored them, thought my service would end since I didn't pay for it.

In my profile it shows a bill - but since I haven't used the bouncers at all, I shouldnt have to pay for them again. Since I don't want to use them more than those 3 months..

Regards,
Jonn Walter

Customer ID: K40046897

Additional notes:

The current case has been paused till I've been contacted about you and till we set an agreement.

Awir
Beiträge: 3
Registriert: 27 Sep 2011 15:45
Kontaktdaten:

Beitragvon Awir » 28 Sep 2011 13:27

Hello again,

I've talked to them once again and I've paid them the amount demanded (73 euro) and they should recieve it within a few days. I wish to cancel this current account, and that there is no renewal of orders at the time.

Of course you can wait till you recieve the money, but I wish to cancel this account.

Regards,
Jonn Walter

Max
Site Admin
Beiträge: 482
Registriert: 29 Jun 2003 20:52
Wohnort: Shellfire HQ
Kontaktdaten:

Beitragvon Max » 28 Sep 2011 22:15

Hello Awir,

please contact our support staff directly via our contact form for matters like these. We apologize for the fact that you received your emails in the wrong language.
Max Behr
ShellFire Gattung & Behr GbR

Awir
Beiträge: 3
Registriert: 27 Sep 2011 15:45
Kontaktdaten:

Beitragvon Awir » 29 Sep 2011 19:16

Hello, Max,

Thank you for your reply - it doesn't matter now, I've paid for it already - they should get the money this week or the next.

However, I need to cancel my subscription (I used the email and instructions that was posted) and sent a email, so please look at it when you can.

Regards,
Awir

alex111
Beiträge: 1
Registriert: 29 Jan 2014 13:23

Beitragvon alex111 » 29 Jan 2014 13:26

same as it i have recieved the mail
Mani

dcdd
Beiträge: 2
Registriert: 26 Dez 2013 20:05

Beitragvon dcdd » 02 Feb 2015 20:11

Ähnliche Email bekommen.. Für eine Rechnung, die ich schon bezahlt hatte.

Max
Site Admin
Beiträge: 482
Registriert: 29 Jun 2003 20:52
Wohnort: Shellfire HQ
Kontaktdaten:

Beitragvon Max » 02 Feb 2015 20:30

Falls du der Meinung bist, dass es sich dabei um einen Fehler handelt, kontaktiere bitte unseren Support!
Max Behr

ShellFire Gattung & Behr GbR


Zurück zu „Off-Topic“

Wer ist online?

Mitglieder in diesem Forum: 0 Mitglieder und 1 Gast